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TI-2026-75462 Aliases CVE-2026-111676GHSA-8f6x-fr2m-f6wc

Faveo Helpdesk lets agents read tickets in other departments

Priority LOW 24CWE-639Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Attack requirements
None
Impact type
Security bypass
Confidentiality · integrity · availability
Low · None · None
Fix status
No fix listed

Attack profile from CVSS 4.0 · CNA. Fix status from CNA. Impact type from CWE-639.

Summary

Faveo Helpdesk through 2.0.3 contains a broken access control flaw (CWE-639) in the getTooltip handler. An authenticated agent with low privileges can read ticket conversations from other departments, including customer personal data and internal agent notes. The flaw is reachable over the network and needs no user interaction.

Written with Claude Haiku 5.5 from the sources below · 2026-10-28

Description from the CNA

Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00251 16th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
FaveoSuitefaveo-helpdeskup to 2.0.3—No fix listedCNA
  • faveo-helpdesk VendorFaveoSuite Affected up to 2.0.3 Fixed in — No fix listed CNA

Remediation

The sources list no fixed version for Faveo Helpdesk.

Written with Claude Haiku 5.5 from the sources below · 2026-10-28

Timeline

  1. 2026-10-16 Threatist record created from CVE-2026-111676
  2. 2026-10-16 Alias added: GHSA-8f6x-fr2m-f6wc
  3. 2026-10-18 CISA SSVC decision points changed

References

Advisory 1

Other 2

  • TI-2026-80095 Weak password recovery in FaveoSuite Faveo Helpdesk CVSS 4.0MEDIUM 6.9
  • TI-2026-80093 Missing authorization in FaveoSuite Faveo Helpdesk controller CVSS 4.0MEDIUM 6.9
  • TI-2026-86085 Broken access control in Faveo Helpdesk exposes other departments' tickets CVSS 4.0MEDIUM 5.3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences