TI-2015-02654 Aliases CVE-2015-3000 GHSA-xcj8-64wc-2v2p

SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU…

MEDIUM 45CWE-399Published 2015-06-08 · Updated 2024-08-06

Key facts

Attack vector: Network
Privileges required: None
User interaction: — Not recorded in CVSS 2.0
Attack complexity: Low
Impact type: Denial of service
Confidentiality · integrity · availability: None · None · Complete
Fix status: No fix listed

Attack profile from CVSS 2.0 · NVD. Fix status from CNA. Impact type from CWE-399 and the CVSS impact.

Summary

SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU and memory consumption) via a large number of nested entity references in an XML document to (1) /agententry, (2) /rdsmonitoringresponse, or (3) /androidactions, aka an XML Entity Expansion (XEE) attack.

Why it matters now

EPSS 0.07977 94th percentileScored 2026-11-07

Public exploit Yes 2 exploit referencesTagged by NVD

Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
—	—	all versions	—	No fix listed	CNA

— Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:sysaid:sysaid::::::::	up to 15.1	Vulnerable	SysAid

cpe:2.3:a:sysaid:sysaid:*:*:*:*:*:*:*:* Versions up to 15.1 Vulnerable ·SysAid

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2015-3000
2026-10-03 Alias added: GHSA-xcj8-64wc-2v2p

References

Exploit 2

Advisory 1

https://www.sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk

TI-2023-25564 In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code… KEVCVSS 3.1CRITICAL 9.8
TI-2025-02427 SysAid On-Prem <= 23.3.40 serverurl Proceessing XML External Entity Injection KEVCVSS 3.1CRITICAL 9.8
TI-2025-02426 SysAid On-Prem <= 23.3.40 Checkin Proceessing XML External Entity Injection KEVCVSS 3.1CRITICAL 9.3
TI-2025-02428 SysAid On-Prem <= 23.3.40 lshw Proceessing XML External Entity Injection CVSS 3.1CRITICAL 9.8
TI-2015-02650 Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote… CVSS 2.0HIGH 8.5
TI-2015-02647 SysAid Help Desk before 15.2 does not properly restrict access to certain functionality… CVSS 2.0HIGH 7.5

See all 28 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences