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TI-2016-05069 Aliases CVE-2016-5843GHSA-9gq7-7qp9-2c82

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before…

Priority MEDIUM 46CWE-89Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
SQL injection
Confidentiality · integrity · availability
High · High · Low
Fix status
No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA. Impact type from CWE-89.

Summary

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTRS) allow remote attackers to execute arbitrary SQL commands via crafted search parameters.

Why it matters now

EPSS 0.03209 88th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 30

CPEVersionsRoleVendor
cpe:2.3:a:otrs:faq:2.0.1:*:*:*:*:*:*:*2.0.1VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.0.2:*:*:*:*:*:*:*2.0.2VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.0.3:*:*:*:*:*:*:*2.0.3VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.0.4:*:*:*:*:*:*:*2.0.4VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.0.5:*:*:*:*:*:*:*2.0.5VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.0.6:*:*:*:*:*:*:*2.0.6VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.0.7:*:*:*:*:*:*:*2.0.7VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.0.8:*:*:*:*:*:*:*2.0.8VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.1.0:*:*:*:*:*:*:*2.1.0VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.1.1:*:*:*:*:*:*:*2.1.1VulnerableOTRS AG
  • cpe:2.3:a:otrs:faq:2.0.1:*:*:*:*:*:*:* Versions 2.0.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.0.2:*:*:*:*:*:*:* Versions 2.0.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.0.3:*:*:*:*:*:*:* Versions 2.0.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.0.4:*:*:*:*:*:*:* Versions 2.0.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.0.5:*:*:*:*:*:*:* Versions 2.0.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.0.6:*:*:*:*:*:*:* Versions 2.0.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.0.7:*:*:*:*:*:*:* Versions 2.0.7 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.0.8:*:*:*:*:*:*:* Versions 2.0.8 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.1.0:*:*:*:*:*:*:* Versions 2.1.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.1.1:*:*:*:*:*:*:* Versions 2.1.1 Vulnerable ·OTRS AG
Show 20 more CPE
CPEVersionsRoleVendor
cpe:2.3:a:otrs:faq:2.1.2:*:*:*:*:*:*:*2.1.2VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.1.3:*:*:*:*:*:*:*2.1.3VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.1.4:*:*:*:*:*:*:*2.1.4VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.2.0:*:*:*:*:*:*:*2.2.0VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.2.1:*:*:*:*:*:*:*2.2.1VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.2.2:*:*:*:*:*:*:*2.2.2VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.2.3:*:*:*:*:*:*:*2.2.3VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.3.0:*:*:*:*:*:*:*2.3.0VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.3.1:*:*:*:*:*:*:*2.3.1VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.3.2:*:*:*:*:*:*:*2.3.2VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.3.3:*:*:*:*:*:*:*2.3.3VulnerableOTRS AG
cpe:2.3:a:otrs:faq:2.3.4:*:*:*:*:*:*:*2.3.4VulnerableOTRS AG
cpe:2.3:a:otrs:faq:4.0.0:*:*:*:*:*:*:*4.0.0VulnerableOTRS AG
cpe:2.3:a:otrs:faq:4.0.1:*:*:*:*:*:*:*4.0.1VulnerableOTRS AG
cpe:2.3:a:otrs:faq:4.0.2:*:*:*:*:*:*:*4.0.2VulnerableOTRS AG
cpe:2.3:a:otrs:faq:4.0.3:*:*:*:*:*:*:*4.0.3VulnerableOTRS AG
cpe:2.3:a:otrs:faq:5.0.0:*:*:*:*:*:*:*5.0.0VulnerableOTRS AG
cpe:2.3:a:otrs:faq:5.0.1:*:*:*:*:*:*:*5.0.1VulnerableOTRS AG
cpe:2.3:a:otrs:faq:5.0.2:*:*:*:*:*:*:*5.0.2VulnerableOTRS AG
cpe:2.3:a:otrs:faq:5.0.3:*:*:*:*:*:*:*5.0.3VulnerableOTRS AG
  • cpe:2.3:a:otrs:faq:2.1.2:*:*:*:*:*:*:* Versions 2.1.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.1.3:*:*:*:*:*:*:* Versions 2.1.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.1.4:*:*:*:*:*:*:* Versions 2.1.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.2.0:*:*:*:*:*:*:* Versions 2.2.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.2.1:*:*:*:*:*:*:* Versions 2.2.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.2.2:*:*:*:*:*:*:* Versions 2.2.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.2.3:*:*:*:*:*:*:* Versions 2.2.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.3.0:*:*:*:*:*:*:* Versions 2.3.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.3.1:*:*:*:*:*:*:* Versions 2.3.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.3.2:*:*:*:*:*:*:* Versions 2.3.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.3.3:*:*:*:*:*:*:* Versions 2.3.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:2.3.4:*:*:*:*:*:*:* Versions 2.3.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:4.0.0:*:*:*:*:*:*:* Versions 4.0.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:4.0.1:*:*:*:*:*:*:* Versions 4.0.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:4.0.2:*:*:*:*:*:*:* Versions 4.0.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:4.0.3:*:*:*:*:*:*:* Versions 4.0.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:5.0.0:*:*:*:*:*:*:* Versions 5.0.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:5.0.1:*:*:*:*:*:*:* Versions 5.0.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:5.0.2:*:*:*:*:*:*:* Versions 5.0.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:faq:5.0.3:*:*:*:*:*:*:* Versions 5.0.3 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2016-5843
  2. 2026-10-03 Alias added: GHSA-9gq7-7qp9-2c82

References

Patch 3

Advisory 1

  • TI-2013-02322 A Cross-Site Scripting (XSS) Vulnerability exists in OTRS ITSM prior to 3.2.4, 3.1.8, and… CVSS 3.1MEDIUM 6.1
  • TI-2013-02311 An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS… CVSS 3.1MEDIUM 6.5
  • TI-2021-04536 FAQ articles are shown to users without permission CVSS 3.1MEDIUM 4.3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences