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TI-2018-13575 Aliases CVE-2018-19142GHSA-644h-4r83-2cf3

Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.

Priority LOW 23CWE-79Published · Updated

Key facts

Attack vector
Network
Privileges required
High
User interaction
Required
Attack complexity
Low
Impact type
Cross-site scripting
Confidentiality · integrity · availability
Low · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.

Why it matters now

EPSS 0.00547 46th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*6.0.0 to before 6.0.13VulnerableOTRS AG
  • cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:* Versions 6.0.0 to before 6.0.13 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2018-19142
  2. 2026-10-03 Alias added: GHSA-644h-4r83-2cf3

References

Advisory 1

  • TI-2018-10460 An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x… CVSS 3.0HIGH 8.8
  • TI-2018-11884 In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x… CVSS 3.0MEDIUM 6.5
  • TI-2018-13576 Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x… CVSS 3.0MEDIUM 6.5
  • TI-2018-13574 Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an… CVSS 3.0MEDIUM 4.8
  • TI-2018-11883 In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x… CVSS 3.0MEDIUM 4.3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences