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TI-2019-10961 Aliases CVE-2019-14749GHSA-m932-69jg-6m9x

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1.

Priority MEDIUM 50CWE-1236Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
Required
Attack complexity
Low
Impact type
—
Confidentiality · integrity · availability
High · High · High
Fix status
No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA.

Summary

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.

Why it matters now

EPSS 0.09612 95th percentileScored 2026-11-08
Public exploit Yes 1 exploit referenceTagged by the CNA
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:enhancesoft:osticket:*:*:*:*:*:*:*:*before 1.10.7; 1.12 to before 1.12.1VulnerableEnhancesoft
  • cpe:2.3:a:enhancesoft:osticket:*:*:*:*:*:*:*:* Versions before 1.10.7; 1.12 to before 1.12.1 Vulnerable ·Enhancesoft

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2019-14749
  2. 2026-10-03 Alias added: GHSA-m932-69jg-6m9x

References

Exploit 1

Patch 1

Advisory 3

  • TI-2026-17810 osTicket (1.18.x < 1.18.3, 1.17.x < 1.17.7) PDF Export Arbitrary File Read CVSS 4.0HIGH 8.7
  • TI-2020-15225 SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning. CVSS 3.1CRITICAL 9.8
  • TI-2022-13727 Session Fixation vulnerability in in function login in class.auth.php in osTicket through 1.16.2. CVSS 3.1HIGH 8.8
  • TI-2025-19272 A SQL injection vulnerability in the "Search" functionality of "tickets.php" page in… CVSS 3.1MEDIUM 6.5
  • TI-2023-14123 A denial of service attack might be launched against the server if an unusually lengthy… CVSS 3.1HIGH 7.5
  • TI-2022-03911 Cross-site Scripting (XSS) - Reflected in osticket/osticket CVSS 3.1MEDIUM 5.4
See all 44 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences