Sensitive data disclosure in SolarWinds Web Help Desk
Priority LOW 26CWE-209Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- Low · None · None
- Fix status
- Fixed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-209.
Summary
Sensitive information could be displayed when a detailed technical error message is posted. This information could disclose environmental details about the Web Help Desk installation.
Why it matters now
EPSS 0.00949 61st percentileScored 2026-11-07
Fix Fixed Web Help Desk (SolarWinds): 12.7.8
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| SolarWinds | Web Help Desk | 12.7.7 HF 1 and Previous Versions to before 12.7.8 | 12.7.8 | Patch available | CNA |
- Web Help Desk VendorSolarWinds Affected 12.7.7 HF 1 and Previous Versions to before 12.7.8 Fixed in 12.7.8 Patch available CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:* | before 12.7.8 | Vulnerable | SolarWinds |
- cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:* Versions before 12.7.8 Vulnerable ·SolarWinds
Remediation
- Fix · CNA Web Help Desk (SolarWinds) Fixed in 12.7.8
Timeline
- 2026-10-02 Threatist record created from CVE-2021-35251
- 2026-10-03 Alias added: GHSA-3wrr-68x8-p887
References
More SolarWinds Web Help Desk vulnerabilities
- TI-2025-27044 SolarWinds Web Help Desk Deserialization of Untrusted Data Remote Code Execution Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2025-27034 SolarWinds Web Help Desk Security Control Bypass Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2025-19358 SolarWinds Web Help Desk Deserialization of Untrusted Data Privilege Escalation Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2024-19175 SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2024-19176 SolarWinds Web Help Desk Hardcoded Credential Vulnerability KEVCVSS 3.1CRITICAL 9.1
- TI-2025-27046 SolarWinds Web Help Desk Deserialization of Untrusted Data Remote Code Execution Vulnerability CVSS 3.1CRITICAL 9.8
Sources
- CVE-2021-35251 · CVE Program
- CVE-2021-35251 · NVD
- FIRST EPSS
- GHSA-3wrr-68x8-p887 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences