SolarWinds Web Help Desk Hardcoded Credential Vulnerability
Priority CRITICAL 98Exploited in the wildCWE-798Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- High · High · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-798.
Summary
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Why it matters now
Exploitation Active In CISA KEV since 2024-10-15CISA due date 2024-11-05
EPSS 0.93299 99th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- Active
- Automatable
- Yes
- Technical impact
- Total
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| SolarWinds | Web Help Desk | 12.8.3 Hotfix 1 and previous versions and later | — | No fix listed | CNA |
- Web Help Desk VendorSolarWinds Affected 12.8.3 Hotfix 1 and previous versions and later Fixed in — No fix listed CNA
CPE configurations NVD · 3
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:* | before 12.8.3 | Vulnerable | SolarWinds |
| cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:* | 12.8.3 | Vulnerable | SolarWinds |
| cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:* | 12.8.3 hotfix1 | Vulnerable | SolarWinds |
- cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:* Versions before 12.8.3 Vulnerable ·SolarWinds
- cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:* Versions 12.8.3 Vulnerable ·SolarWinds
- cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:* Versions 12.8.3 hotfix1 Vulnerable ·SolarWinds
Remediation
No fixed version listed by the sources yet.
Timeline
- 2024-10-15 Added to CISA KEV
- 2026-10-02 Threatist record created from CVE-2024-28987
- 2026-10-03 Alias added: GHSA-4jq7-4qmf-m333
References
More SolarWinds Web Help Desk vulnerabilities
- TI-2025-27044 SolarWinds Web Help Desk Deserialization of Untrusted Data Remote Code Execution Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2025-27034 SolarWinds Web Help Desk Security Control Bypass Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2025-19358 SolarWinds Web Help Desk Deserialization of Untrusted Data Privilege Escalation Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2024-19175 SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability KEVCVSS 3.1CRITICAL 9.8
- TI-2025-27046 SolarWinds Web Help Desk Deserialization of Untrusted Data Remote Code Execution Vulnerability CVSS 3.1CRITICAL 9.8
- TI-2025-27047 SolarWinds Web Help Desk Authentication Bypass Vulnerability CVSS 3.1CRITICAL 9.8
Sources
- CVE-2024-28987 · CVE Program
- CVE-2024-28987 · NVD
- CISA Known Exploited Vulnerabilities
- FIRST EPSS
- GHSA-4jq7-4qmf-m333 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences