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TI-2024-19175 Aliases CVE-2024-28986GHSA-g536-h677-2w32

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Priority CRITICAL 100Exploited in the wildCWE-502Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Code execution
Confidentiality · integrity · availability
High · High · High
Fix status
No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-502.

Summary

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Why it matters now

Exploitation Active In CISA KEV since 2024-08-15CISA due date 2024-09-05
EPSS 0.84628 99th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
Active
Automatable
Yes
Technical impact
Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
SolarWindsWeb Help Deskprevious versions – 12.8.3—No fix listedCNA
  • Web Help Desk VendorSolarWinds Affected previous versions – 12.8.3 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*up to 12.8.2VulnerableSolarWinds
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*12.8.3VulnerableSolarWinds
  • cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:* Versions up to 12.8.2 Vulnerable ·SolarWinds
  • cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:* Versions 12.8.3 Vulnerable ·SolarWinds

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2024-08-15 Added to CISA KEV
  2. 2026-10-02 Threatist record created from CVE-2024-28986
  3. 2026-10-03 Alias added: GHSA-g536-h677-2w32

References

Advisory 2

  • TI-2025-27044 SolarWinds Web Help Desk Deserialization of Untrusted Data Remote Code Execution Vulnerability KEVCVSS 3.1CRITICAL 9.8
  • TI-2025-27034 SolarWinds Web Help Desk Security Control Bypass Vulnerability KEVCVSS 3.1CRITICAL 9.8
  • TI-2025-19358 SolarWinds Web Help Desk Deserialization of Untrusted Data Privilege Escalation Vulnerability KEVCVSS 3.1CRITICAL 9.8
  • TI-2024-19176 SolarWinds Web Help Desk Hardcoded Credential Vulnerability KEVCVSS 3.1CRITICAL 9.1
  • TI-2025-27046 SolarWinds Web Help Desk Deserialization of Untrusted Data Remote Code Execution Vulnerability CVSS 3.1CRITICAL 9.8
  • TI-2025-27047 SolarWinds Web Help Desk Authentication Bypass Vulnerability CVSS 3.1CRITICAL 9.8
See all 21 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences