TI-2021-19727 Aliases CVE-2021-43971 GHSA-xcp7-8947-5q89

A SQL injection vulnerability in /mobile/SelectUsers.jsp in SysAid ITIL 20.4.74 b10…

MEDIUM 42CWE-89Published 2022-01-11 · Updated 2024-08-04

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: SQL injection
Confidentiality · integrity · availability: High · High · High
Fix status: No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-89.

Summary

A SQL injection vulnerability in /mobile/SelectUsers.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to execute arbitrary SQL commands via the filterText parameter.

Why it matters now

EPSS 0.01801 78th percentileScored 2026-11-07

Public exploit Yes 1 exploit referenceTagged by NVD

Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
—	—	all versions	—	No fix listed	CNA

— Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:sysaid:sysaid:20.4.74:b10::::::	20.4.74 b10	Vulnerable	SysAid

cpe:2.3:a:sysaid:sysaid:20.4.74:b10:*:*:*:*:*:* Versions 20.4.74 b10 Vulnerable ·SysAid

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2021-43971
2026-10-03 Alias added: GHSA-xcp7-8947-5q89

References

Exploit 1

https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md

Other 2

TI-2023-25564 In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code… KEVCVSS 3.1CRITICAL 9.8
TI-2025-02427 SysAid On-Prem <= 23.3.40 serverurl Proceessing XML External Entity Injection KEVCVSS 3.1CRITICAL 9.8
TI-2025-02426 SysAid On-Prem <= 23.3.40 Checkin Proceessing XML External Entity Injection KEVCVSS 3.1CRITICAL 9.3
TI-2025-02428 SysAid On-Prem <= 23.3.40 lshw Proceessing XML External Entity Injection CVSS 3.1CRITICAL 9.8
TI-2015-02650 Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote… CVSS 2.0HIGH 8.5
TI-2015-02647 SysAid Help Desk before 15.2 does not properly restrict access to certain functionality… CVSS 2.0HIGH 7.5

See all 28 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences