TI-2021-19728 Aliases CVE-2021-43972 GHSA-m625-c2m5-3rmr

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL…

LOW 32Published 2022-01-11 · Updated 2024-08-04

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: None · High · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA.

Summary

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

Why it matters now

EPSS 0.01514 74th percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
—	—	all versions	—	No fix listed	CNA

— Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:sysaid:sysaid:20.4.74:b10::::::	20.4.74 b10	Vulnerable	SysAid

cpe:2.3:a:sysaid:sysaid:20.4.74:b10:*:*:*:*:*:* Versions 20.4.74 b10 Vulnerable ·SysAid

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2021-43972
2026-10-03 Alias added: GHSA-m625-c2m5-3rmr

References

Patch 1

https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md

Other 2

TI-2023-25564 In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code… KEVCVSS 3.1CRITICAL 9.8
TI-2025-02427 SysAid On-Prem <= 23.3.40 serverurl Proceessing XML External Entity Injection KEVCVSS 3.1CRITICAL 9.8
TI-2025-02426 SysAid On-Prem <= 23.3.40 Checkin Proceessing XML External Entity Injection KEVCVSS 3.1CRITICAL 9.3
TI-2025-02428 SysAid On-Prem <= 23.3.40 lshw Proceessing XML External Entity Injection CVSS 3.1CRITICAL 9.8
TI-2015-02650 Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote… CVSS 2.0HIGH 8.5
TI-2015-02647 SysAid Help Desk before 15.2 does not properly restrict access to certain functionality… CVSS 2.0HIGH 7.5

See all 28 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences