Information disclosure in awesomesupport Awesome Support – WordPress HelpDesk & Support…
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-200.
Summary
The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 6.3.1 via the 'awesome-support' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/awesome-support directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 6.3.1.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- No
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| awesomesupport | Awesome Support – WordPress HelpDesk & Support Plugin | up to 6.3.1 | — | No fix listed | CNA |
- Awesome Support – WordPress HelpDesk & Support Plugin Vendorawesomesupport Affected up to 6.3.1 Fixed in — No fix listed CNA
CPE names Threatist (inferred) · 1
Inferred from how NVD named this product before; not given by a source.
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:getawesomesupport:awesome_support:*:*:*:*:*:*:*:* | — | — | Awesome Support Team |
- cpe:2.3:a:getawesomesupport:awesome_support:*:*:*:*:*:*:*:* Versions — — ·Awesome Support Team
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2024-13567
- 2026-10-03 Alias added: GHSA-cx4w-v9wj-5jjv
- 2026-10-16 EPSS moved to the 50th–90th percentile
References
Other 4
- https://www.wordfence.com/threat-intel/vulnerabilities/id/24c54ef5-ad02-4767-bca6-f74c539d3068?source=cve
- https://plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/file-uploader/class-file-uploader.php
- https://plugins.trac.wordpress.org/changeset/3250497/
- https://plugins.trac.wordpress.org/changeset/3262629/
More awesomesupport vulnerabilities
- TI-2024-00550 Awesome Support – WordPress HelpDesk & Support Plugin <= 6.1.7 - Authenticated (Subscriber+) SQL Injection CVSS 3.1HIGH 8.8
- TI-2023-28189 WordPress Awesome Support plugin <= 6.1.5 - Broken Access Control vulnerability CVSS 3.1HIGH 7.3
- TI-2023-27261 WordPress Awesome Support plugin <= 6.1.7 - Broken Access Control vulnerability CVSS 3.1MEDIUM 6.5
- TI-2025-11594 Awesome Support – WordPress HelpDesk & Support Plugin <= 6.3.6 - Missing Authorization to Unauthenticated Role Demotion CVSS 3.1MEDIUM 6.5
- TI-2025-36330 WordPress Awesome Support plugin <= 6.3.5 - Deserialization of untrusted data vulnerability CVSS 3.1HIGH 7.2
- TI-2026-63882 WordPress Awesome Support plugin <= 6.3.9 - Cross Site Scripting (XSS) vulnerability CVSS 3.1HIGH 7.1
Sources
- CVE-2024-13567 · CVE Program
- CVE-2024-13567 · NVD
- FIRST EPSS
- GHSA-cx4w-v9wj-5jjv · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences