Awesome Support – WordPress HelpDesk & Support Plugin <= 6.3.6 - Missing Authorization to Unauthenticated Role Demotion
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- None · Low · Low
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-862.
Summary
The Awesome Support - WordPress HelpDesk & Support Plugin for WordPress is vulnerable to authorization bypass due to missing capability checks in all versions up to, and including, 6.3.6. This is due to the 'wpas_do_mr_activate_user' function not verifying that a user has permission to modify other users' roles, combined with a nonce reuse vulnerability where public registration nonces are valid for privileged actions because all actions share the same nonce namespace. This makes it possible for unauthenticated attackers to demote administrators to low-privilege roles via the 'wpas-do=mr_activate_user' action with a user-controlled 'user_id' parameter, granted they can access the publicly available registration/submit ticket page to extract a valid nonce.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- Yes
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| awesomesupport | Awesome Support – WordPress HelpDesk & Support Plugin | up to 6.3.6 | — | No fix listed | CNA |
- Awesome Support – WordPress HelpDesk & Support Plugin Vendorawesomesupport Affected up to 6.3.6 Fixed in — No fix listed CNA
CPE names Threatist (inferred) · 1
Inferred from how NVD named this product before; not given by a source.
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:getawesomesupport:awesome_support:*:*:*:*:*:*:*:* | — | — | Awesome Support Team |
- cpe:2.3:a:getawesomesupport:awesome_support:*:*:*:*:*:*:*:* Versions — — ·Awesome Support Team
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2025-12641
- 2026-10-03 Alias added: GHSA-pvj6-qhmr-8x6j
References
Other 6
- https://www.wordfence.com/threat-intel/vulnerabilities/id/a5a8e4ca-c16b-4e9d-8ad2-5a671fdbc49a?source=cve
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.5/includes/functions-actions.php#L36
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.5/includes/functions-actions.php#L66
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.5/includes/functions-user.php#L1686
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.5/themes/default/registration.php#L183
- https://plugins.trac.wordpress.org/changeset/3435609/awesome-support/trunk/includes/functions-user.php?contextall=1
More awesomesupport vulnerabilities
- TI-2024-00550 Awesome Support – WordPress HelpDesk & Support Plugin <= 6.1.7 - Authenticated (Subscriber+) SQL Injection CVSS 3.1HIGH 8.8
- TI-2023-28189 WordPress Awesome Support plugin <= 6.1.5 - Broken Access Control vulnerability CVSS 3.1HIGH 7.3
- TI-2023-27261 WordPress Awesome Support plugin <= 6.1.7 - Broken Access Control vulnerability CVSS 3.1MEDIUM 6.5
- TI-2025-36330 WordPress Awesome Support plugin <= 6.3.5 - Deserialization of untrusted data vulnerability CVSS 3.1HIGH 7.2
- TI-2024-12608 Information disclosure in awesomesupport Awesome Support – WordPress HelpDesk & Support… CVSS 3.1HIGH 7.5
- TI-2026-63882 WordPress Awesome Support plugin <= 6.3.9 - Cross Site Scripting (XSS) vulnerability CVSS 3.1HIGH 7.1
Sources
- CVE-2025-12641 · CVE Program
- CVE-2025-12641 · NVD
- FIRST EPSS
- GHSA-pvj6-qhmr-8x6j · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences