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TI-2025-15587 Aliases CVE-2025-21628

Chatwoot has a Blind SQL-injection in Conversation and Contacts filters

Priority MEDIUM 40CWE-89Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
SQL injection
Confidentiality · integrity · availability
High · Low · Low
Fix status
Fixed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-89.

Summary

Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00692 53rd percentileScored 2026-11-07
Fix Fixed chatwoot (chatwoot): 3.16.0

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
chatwootchatwoot2.16.1 to before 3.16.03.16.0Patch availableCNA
  • chatwoot Vendorchatwoot Affected 2.16.1 to before 3.16.0 Fixed in 3.16.0 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:chatwoot:chatwoot:*:*:*:*:*:*:*:*2.16.1 to before 3.16.0Vulnerablechatwoot
  • cpe:2.3:a:chatwoot:chatwoot:*:*:*:*:*:*:*:* Versions 2.16.1 to before 3.16.0 Vulnerable ·chatwoot

Remediation

  • Fix · CNA chatwoot (chatwoot) Fixed in 3.16.0

Timeline

  1. 2026-10-02 Threatist record created from CVE-2025-21628

References

Patch 2

  • TI-2022-03436 Improper Restriction of Excessive Authentication Attempts in chatwoot/chatwoot CVSS 3.1CRITICAL 9.8
  • TI-2023-01984 Cross-site Scripting (XSS) - DOM in chatwoot/chatwoot CVSS 3.1MEDIUM 6.1
  • TI-2025-11229 chatwoot Admin IframeLoader.vue cross site scripting CVSS 4.0MEDIUM 5.3
  • TI-2024-00591 Stored XSS in chatwoot/chatwoot CVSS 3.1MEDIUM 4.8
  • TI-2021-02675 Server-Side Request Forgery (SSRF) in chatwoot/chatwoot CVSS 3.1HIGH 8.8
  • TI-2021-02593 Inefficient Regular Expression Complexity in chatwoot/chatwoot CVSS 3.1HIGH 7.5
See all 16 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences