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Fluent Support plugin lets attackers modify linked customer profiles

Priority LOW 17CWE-639Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
High
Impact type
Security bypass
Confidentiality · integrity · availability
None · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-639.

Summary

The Fluent Support Helpdesk and Customer Support Ticket System plugin for WordPress is affected up to and including 2.4.7. Its Fluent Forms integration matches a submitted email to an existing WordPress account without checking that the submitter controls that address, and it then overwrites some stored profile fields of that customer (CWE-639). An unauthenticated attacker can do this through a public form where an administrator has enabled a feed.

Written with Claude Haiku 5.5 from the sources below · 2026-11-07

Description from the CNA

The Fluent Support – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to unauthenticated modification of a linked customer's stored profile fields in versions up to, and including, 2.4.7 Its first-party Fluent Forms integration (FeedIntegration::notify()) opens a ticket from each public form submission and, for a logged-out submitter, resolves the submitted email to an existing WordPress account via get_user_by('email', ...) without verifying the submitter controls that address, then passes the attacker-supplied data to Customer::maybeCreateCustomer(). This makes it possible for unauthenticated attackers to overwrite a limited set of a registered customer's stored profile fields where an administrator has enabled a FluentSupport feed on a public form. The email address, role and status are never changed; first and last name are overwritten only when the target user has no name set in user meta; and other fields (title, address, city, state, zip, country) are writable only where an administrator has mapped them in the feed.

Why it matters now

EPSS 0.00225 13th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
WP ManageNinja LLCFluent Support – Helpdesk & Customer Support Ticket Systemup to 2.4.7—No fix listedCNA
  • Fluent Support – Helpdesk & Customer Support Ticket System VendorWP ManageNinja LLC Affected up to 2.4.7 Fixed in — No fix listed CNA

Remediation

The sources list no fixed version for Fluent Support (Helpdesk & Customer Support Ticket System).

Written with Claude Haiku 5.5 from the sources below · 2026-11-07

Timeline

  1. 2026-11-07 Threatist record created from CVE-2026-119213
  2. 2026-11-07 Alias added: GHSA-q7x6-x924-p7cg

References

  • TI-2021-13634 CSRF in WP Fluent Forms < 3.6.67 allows stored XSS and Privilege Escalation CVSS 3.1HIGH 8.8
  • TI-2022-04342 FluentAuth < 1.0.2 - Bypass blocks by IP Spoofing CVSS 3.1HIGH 7.5
  • TI-2024-11836 Ninja Tables < 5.0.17 - Admin+ Stored XSS CVSS 3.1MEDIUM 6.1
  • TI-2023-00211 FluentSMTP < 2.2.3 - Stored XSS via Email Logs CVSS 3.1MEDIUM 5.4
  • TI-2026-51633 Ninja Tables Pro 5.2.11 Embedded Malicious Code via Tampered Plugin Build CVSS 4.0CRITICAL 9.3
  • TI-2026-51632 Fluent Forms Pro 6.2.7 Embedded Malicious Code via Tampered Plugin Build CVSS 4.0CRITICAL 9.3
See all 82 →

Sources