Directory traversal vulnerability in FileDownload.jsp in ManageEngine ServiceDesk Plus…
Priority MEDIUM 50CWE-22Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- — Not recorded in CVSS 2.0
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- Partial · None · None
- Fix status
- No fix listed
Attack profile from CVSS 2.0 · NVD. Fix status from CNA. Impact type from CWE-22 and the CVSS impact.
Summary
Directory traversal vulnerability in FileDownload.jsp in ManageEngine ServiceDesk Plus 8.0.0.12 and earlier allows remote attackers to read arbitrary files via a .. (dot dot) in the FILENAME parameter. NOTE: this might overlap the US-CERT VU#543310 issue.
Why it matters now
EPSS 0.39366 98th percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by the CNA and NVD
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 4
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:manageengine:servicedesk_plus:*:*:*:*:*:*:*:* | up to 8.0.0.12 | Vulnerable | ManageEngine |
| cpe:2.3:a:manageengine:servicedesk_plus:7.0.0:*:*:*:*:*:*:* | 7.0.0 | Vulnerable | ManageEngine |
| cpe:2.3:a:manageengine:servicedesk_plus:7.6:*:*:*:*:*:*:* | 7.6 | Vulnerable | ManageEngine |
| cpe:2.3:a:manageengine:servicedesk_plus:8.0:*:*:*:*:*:*:* | 8.0 | Vulnerable | ManageEngine |
- cpe:2.3:a:manageengine:servicedesk_plus:*:*:*:*:*:*:*:* Versions up to 8.0.0.12 Vulnerable ·ManageEngine
- cpe:2.3:a:manageengine:servicedesk_plus:7.0.0:*:*:*:*:*:*:* Versions 7.0.0 Vulnerable ·ManageEngine
- cpe:2.3:a:manageengine:servicedesk_plus:7.6:*:*:*:*:*:*:* Versions 7.6 Vulnerable ·ManageEngine
- cpe:2.3:a:manageengine:servicedesk_plus:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·ManageEngine
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2011-2757
- 2026-10-03 Alias added: GHSA-v72f-5j8q-jfjq
References
Exploit 1
More ManageEngine Servicedesk Plus vulnerabilities
- TI-2014-04325 Directory traversal vulnerability in ServiceDesk Plus MSP v5 to v9.0 v9030; AssetExplorer… CVSS 3.0HIGH 8.8
- TI-2014-04326 Directory traversal vulnerability in ServiceDesk Plus and Plus MSP v5 through v9.0 v9030… CVSS 3.0HIGH 8.8
- TI-2011-02414 Directory traversal vulnerability in FileDownload.jsp in ManageEngine ServiceDesk Plus… CVSS 2.0MEDIUM 5.0
- TI-2008-01249 Cross-site scripting (XSS) vulnerability in SolutionSearch.do in ManageEngine ServiceDesk… CVSS 3.1MEDIUM 6.1
- TI-2015-01341 ZOHO ManageEngine ServiceDesk Plus (SDP) before 9.0 build 9031 allows remote… CVSS 2.0MEDIUM 4.0
- TI-2011-02415 FileDownload.jsp in ManageEngine ServiceDesk Plus 8.0 before Build 8012 does not require… CVSS 2.0MEDIUM 5.0
Sources
- CVE-2011-2757 · CVE Program
- CVE-2011-2757 · NVD
- FIRST EPSS
- GHSA-v72f-5j8q-jfjq · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences