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TI-2020-02212 Aliases CVE-2020-2500GHSA-v7p7-qff5-5j8w

Improper access control in QNAP Helpdesk

Priority MEDIUM 43CWE-284Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
High · High · High
Fix status
Fixed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-284.

Summary

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Why it matters now

EPSS 0.00745 55th percentileScored 2026-11-07
Fix Fixed Helpdesk (QNAP Systems Inc.): 3.0.1

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
QNAPHelpdeskbefore 3.0.13.0.1Patch availableCNA
  • Helpdesk VendorQNAP Affected before 3.0.1 Fixed in 3.0.1 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*before 3.0.1VulnerableQNAP
  • cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:* Versions before 3.0.1 Vulnerable ·QNAP

Remediation

  • Fix · CNA Helpdesk (QNAP Systems Inc.) Fixed in 3.0.1

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-2500
  2. 2026-10-03 Alias added: GHSA-v7p7-qff5-5j8w

References

Advisory 1

  • TI-2020-02218 improper access control vulnerability in Helpdesk KEVCVSS 3.1CRITICAL 9.8
  • TI-2020-02219 command injection vulnerability in Helpdesk CVSS 3.1CRITICAL 9.8
  • TI-2018-00668 Command injection in QNAP Helpdesk in QTS CVSS 3.0CRITICAL 9.8
  • TI-2021-09805 Improper Access Control Vulnerability in Helpdesk CVSS 3.1HIGH 8.8
  • TI-2024-33827 Improper certificate validation in QNAP Helpdesk CVSS 4.0HIGH 7.7
  • TI-2018-00677 Improper privilege management in QNAP NAS devices CVSS 3.1HIGH 7.5
See all 10 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences