Read the docs
TI-2020-02218 Aliases CVE-2020-2506GHSA-vph4-5mf4-28v5

improper access control vulnerability in Helpdesk

Priority CRITICAL 99Exploited in the wildCWE-284Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
High · High · High
Fix status
Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-284.

Summary

The vulnerability have been reported to affect earlier versions of QTS. If exploited, this improper access control vulnerability could allow attackers to compromise the security of the software by gaining privileges, or reading sensitive information. This issue affects: QNAP Systems Inc. Helpdesk versions prior to 3.0.3.

Why it matters now

Exploitation Active In CISA KEV since 2022-03-25CISA due date 2022-04-15
EPSS 0.02006 80th percentileScored 2026-11-07
Fix Fixed Helpdesk (QNAP Systems Inc.): 3.0.3

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
Active
Automatable
Yes
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
QNAPHelpdeskbefore 3.0.33.0.3Patch availableCNA
  • Helpdesk VendorQNAP Affected before 3.0.3 Fixed in 3.0.3 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*before 3.0.3VulnerableQNAP
  • cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:* Versions before 3.0.3 Vulnerable ·QNAP

Remediation

  • Fix · CNA Helpdesk (QNAP Systems Inc.) Fixed in 3.0.3

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

  • Release ·

    QNAP Systems Helpdesk 3.0.3

    2 records Highest priority Priority CRITICAL 1 CRITICAL, 1 MEDIUM

    Other records, highest priority first

    • TI-2020-02219 command injection vulnerability in HelpdeskPriority MEDIUM 48
    Show all 2 records →

Timeline

  1. 2022-03-25 Added to CISA KEV
  2. 2026-10-02 Threatist record created from CVE-2020-2506
  3. 2026-10-03 Alias added: GHSA-vph4-5mf4-28v5

References

Advisory 1

  • TI-2020-02219 command injection vulnerability in Helpdesk CVSS 3.1CRITICAL 9.8
  • TI-2018-00668 Command injection in QNAP Helpdesk in QTS CVSS 3.0CRITICAL 9.8
  • TI-2020-02212 Improper access control in QNAP Helpdesk CVSS 3.1CRITICAL 9.8
  • TI-2021-09805 Improper Access Control Vulnerability in Helpdesk CVSS 3.1HIGH 8.8
  • TI-2024-33827 Improper certificate validation in QNAP Helpdesk CVSS 4.0HIGH 7.7
  • TI-2018-00677 Improper privilege management in QNAP NAS devices CVSS 3.1HIGH 7.5
See all 10 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences