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TI-2020-02219 Aliases CVE-2020-2507GHSA-7r29-w7vh-5p6q

command injection vulnerability in Helpdesk

Priority MEDIUM 48CWE-77Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Code execution
Confidentiality · integrity · availability
High · High · High
Fix status
Fixed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-77.

Summary

The vulnerability have been reported to affect earlier versions of QTS. If exploited, this command injection vulnerability could allow remote attackers to run arbitrary commands. This issue affects: QNAP Systems Inc. Helpdesk versions prior to 3.0.3.

Why it matters now

EPSS 0.03079 87th percentileScored 2026-11-07
Fix Fixed Helpdesk (QNAP Systems Inc.): 3.0.3

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
QNAPHelpdeskbefore 3.0.33.0.3Patch availableCNA
  • Helpdesk VendorQNAP Affected before 3.0.3 Fixed in 3.0.3 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*before 3.0.3VulnerableQNAP
  • cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:* Versions before 3.0.3 Vulnerable ·QNAP

Remediation

  • Fix · CNA Helpdesk (QNAP Systems Inc.) Fixed in 3.0.3

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

  • Release ·

    QNAP Systems Helpdesk 3.0.3

    2 records Highest priority Priority CRITICAL 1 CRITICAL, 1 MEDIUM

    Other records, highest priority first

    • TI-2020-02218 improper access control vulnerability in HelpdeskPriority CRITICAL 99
    Show all 2 records →

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-2507
  2. 2026-10-03 Alias added: GHSA-7r29-w7vh-5p6q

References

Advisory 1

  • TI-2020-02218 improper access control vulnerability in Helpdesk KEVCVSS 3.1CRITICAL 9.8
  • TI-2018-00668 Command injection in QNAP Helpdesk in QTS CVSS 3.0CRITICAL 9.8
  • TI-2020-02212 Improper access control in QNAP Helpdesk CVSS 3.1CRITICAL 9.8
  • TI-2021-09805 Improper Access Control Vulnerability in Helpdesk CVSS 3.1HIGH 8.8
  • TI-2024-33827 Improper certificate validation in QNAP Helpdesk CVSS 4.0HIGH 7.7
  • TI-2018-00677 Improper privilege management in QNAP NAS devices CVSS 3.1HIGH 7.5
See all 10 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences