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TI-2023-06703 Aliases CVE-2023-7337GHSA-q6hf-vhcp-h7c7

SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System

Priority MEDIUM 42CWE-89Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
SQL injection
Confidentiality · integrity · availability
High · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-89.

Summary

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the 'js-support-ticket-token-tkstatus' cookie in version 2.8.2 due to an incomplete fix for CVE-2023-50839 where a second sink was left with insufficient escaping on the user supplied values and lack of sufficient preparation on the existing SQL query. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.01427 73rd percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
Yes
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
rabilalJS Help Desk – AI-Powered Support & Ticketing Systemup to 2.8.2—No fix listedCNA
  • JS Help Desk – AI-Powered Support & Ticketing System Vendorrabilal Affected up to 2.8.2 Fixed in — No fix listed CNA

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2023-7337
  2. 2026-10-03 Alias added: GHSA-q6hf-vhcp-h7c7

References

Other 2

  • TI-2024-06569 Code injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1CRITICAL 9.8
  • TI-2026-10460 Missing authorization in rabilal WP Learn Manager CVSS 3.1CRITICAL 9.8
  • TI-2026-02137 SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1HIGH 7.5
  • TI-2026-86167 Stored DOM-based cross-site scripting in JS Help Desk plugin CVSS 3.1MEDIUM 6.4
  • TI-2026-83234 Path traversal in JS Help Desk plugin enables arbitrary file deletion CVSS 3.1MEDIUM 4.9
  • TI-2024-12648 Authorization bypass in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1MEDIUM 4.3

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences