SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- SQL injection
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-89.
Summary
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the `multiformid` parameter in the `storeTickets()` function in all versions up to, and including, 3.0.4. This is due to the user-supplied `multiformid` value being passed to `esc_sql()` without enclosing the result in quotes in the SQL query, rendering the escaping ineffective against payloads that do not contain quote characters. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- Yes
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2026-2511
- 2026-10-03 Alias added: GHSA-x7pj-w9h3-5rv9
References
Other 5
- https://www.wordfence.com/threat-intel/vulnerabilities/id/2959c04a-70bd-4f5c-a61a-1eab2609f8ef?source=cve
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldordering/model.php#L181
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldordering/model.php#L996
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/ticket/model.php#L1178
- https://plugins.trac.wordpress.org/changeset/3463031/
More rabilal vulnerabilities
- TI-2024-06569 Code injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1CRITICAL 9.8
- TI-2026-10460 Missing authorization in rabilal WP Learn Manager CVSS 3.1CRITICAL 9.8
- TI-2023-06703 SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1HIGH 7.5
- TI-2026-86167 Stored DOM-based cross-site scripting in JS Help Desk plugin CVSS 3.1MEDIUM 6.4
- TI-2026-83234 Path traversal in JS Help Desk plugin enables arbitrary file deletion CVSS 3.1MEDIUM 4.9
- TI-2024-12648 Authorization bypass in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1MEDIUM 4.3
Sources
- CVE-2026-2511 · CVE Program
- CVE-2026-2511 · NVD
- FIRST EPSS
- GHSA-x7pj-w9h3-5rv9 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences