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TI-2024-12648 Aliases CVE-2024-13607GHSA-pgfm-8chm-hcv4

Authorization bypass in rabilal JS Help Desk – AI-Powered Support & Ticketing System

Priority LOW 20CWE-639Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
Low · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-639.

Summary

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.0042 36th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
rabilalJS Help Desk – AI-Powered Support & Ticketing Systemup to 2.8.8—No fix listedCNA
  • JS Help Desk – AI-Powered Support & Ticketing System Vendorrabilal Affected up to 2.8.8 Fixed in — No fix listed CNA

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2024-13607
  2. 2026-10-03 Alias added: GHSA-pgfm-8chm-hcv4

References

Other 3

  • TI-2024-06569 Code injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1CRITICAL 9.8
  • TI-2026-10460 Missing authorization in rabilal WP Learn Manager CVSS 3.1CRITICAL 9.8
  • TI-2023-06703 SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1HIGH 7.5
  • TI-2026-02137 SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1HIGH 7.5
  • TI-2026-86167 Stored DOM-based cross-site scripting in JS Help Desk plugin CVSS 3.1MEDIUM 6.4
  • TI-2026-83234 Path traversal in JS Help Desk plugin enables arbitrary file deletion CVSS 3.1MEDIUM 4.9

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences