Missing authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System
Priority MEDIUM 41CWE-862Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- High · High · High
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-862.
Summary
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Why it matters now
Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00501 43rd percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- No
- Technical impact
- Total
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| elextensions | ELEX WordPress HelpDesk & Customer Ticketing System | up to 3.2.6 | — | No fix listed | CNA |
- ELEX WordPress HelpDesk & Customer Ticketing System Vendorelextensions Affected up to 3.2.6 Fixed in — No fix listed CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:* | before 3.2.7 | Vulnerable | elextensions |
- cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:* Versions before 3.2.7 Vulnerable ·elextensions
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2024-12171
- 2026-10-03 Alias added: GHSA-jhpr-33p5-gg35
References
Patch 2
- https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php
- https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail=
More elextensions Wsdesk vulnerabilities
- TI-2025-10495 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload CVSS 3.1CRITICAL 9.8
- TI-2025-30155 WordPress ELEX HelpDesk & Customer Ticketing System plugin <= 3.2.9 - Arbitrary File Upload vulnerability CVSS 3.1CRITICAL 9.9
- TI-2025-12365 Improper privilege management in elextensions ELEX WordPress HelpDesk & Customer… CVSS 3.1HIGH 8.8
- TI-2025-09228 Missing authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System CVSS 3.1MEDIUM 4.3
- TI-2025-09215 Authorization bypass in elextensions ELEX WordPress HelpDesk & Customer Ticketing System CVSS 3.1MEDIUM 4.3
- TI-2025-11157 Missing authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System CVSS 3.1MEDIUM 4.3
Sources
- CVE-2024-12171 · CVE Program
- CVE-2024-12171 · NVD
- FIRST EPSS
- GHSA-jhpr-33p5-gg35 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences