TI-2024-12647 Aliases CVE-2024-13606 GHSA-qmpq-jwf7-cgc7

Information disclosure in rabilal JS Help Desk – AI-Powered Support & Ticketing System

LOW 39CWE-200Published 2025-02-13 · Updated 2026-04-08

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: Information disclosure
Confidentiality · integrity · availability: High · None · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-200.

Summary

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00431 37th percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: Yes
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
rabilal	JS Help Desk – AI-Powered Support & Ticketing System	up to 2.8.8	—	No fix listed	CNA

JS Help Desk – AI-Powered Support & Ticketing System Vendorrabilal Affected up to 2.8.8 Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:wiselyhub:js_help_desk::::::wordpress::*	before 2.8.9	Vulnerable	Wiselyhub

cpe:2.3:a:wiselyhub:js_help_desk:*:*:*:*:*:wordpress:*:* Versions before 2.8.9 Vulnerable ·Wiselyhub

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2024-13606
2026-10-03 Alias added: GHSA-qmpq-jwf7-cgc7

References

Advisory 1

https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2?source=cve

Other 1

https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/includes/classes/uploads.php

TI-2024-06569 Code injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1CRITICAL 9.8
TI-2026-10460 Missing authorization in rabilal WP Learn Manager CVSS 3.1CRITICAL 9.8
TI-2023-06703 SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1HIGH 7.5
TI-2026-02137 SQL injection in rabilal JS Help Desk – AI-Powered Support & Ticketing System CVSS 3.1HIGH 7.5
TI-2026-86167 Stored DOM-based cross-site scripting in JS Help Desk plugin CVSS 3.1MEDIUM 6.4
TI-2026-83234 Path traversal in JS Help Desk plugin enables arbitrary file deletion CVSS 3.1MEDIUM 4.9

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences