Authorization bypass in awesomesupport Awesome Support – WordPress HelpDesk & Support…
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Security bypass
- Confidentiality · integrity · availability
- Low · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-639.
Summary
The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.
Why it matters now
SSVC decision points
CISA ADP · SSVC 2.0.3
- Exploitation
- None
- Automatable
- Yes
- Technical impact
- Partial
The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| awesomesupport | Awesome Support – WordPress HelpDesk & Support Plugin | up to 6.3.7 | — | No fix listed | CNA |
- Awesome Support – WordPress HelpDesk & Support Plugin Vendorawesomesupport Affected up to 6.3.7 Fixed in — No fix listed CNA
CPE names Threatist (inferred) · 1
Inferred from how NVD named this product before; not given by a source.
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:getawesomesupport:awesome_support:*:*:*:*:*:*:*:* | — | — | Awesome Support Team |
- cpe:2.3:a:getawesomesupport:awesome_support:*:*:*:*:*:*:*:* Versions — — ·Awesome Support Team
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2026-4654
- 2026-10-03 Alias added: GHSA-57c8-xjxf-cqc2
References
Other 6
- https://www.wordfence.com/threat-intel/vulnerabilities/id/9f9015fa-b3f0-4312-8acd-02b715e26f33?source=cve
- https://plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php#L1851
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php#L1851
- https://plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php#L1823
- https://plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php#L1823
- https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3497662%40awesome-support&new=3497662%40awesome-support&sfp_email=&sfph_mail=
More awesomesupport vulnerabilities
- TI-2024-00550 Awesome Support – WordPress HelpDesk & Support Plugin <= 6.1.7 - Authenticated (Subscriber+) SQL Injection CVSS 3.1HIGH 8.8
- TI-2023-28189 WordPress Awesome Support plugin <= 6.1.5 - Broken Access Control vulnerability CVSS 3.1HIGH 7.3
- TI-2023-27261 WordPress Awesome Support plugin <= 6.1.7 - Broken Access Control vulnerability CVSS 3.1MEDIUM 6.5
- TI-2025-11594 Awesome Support – WordPress HelpDesk & Support Plugin <= 6.3.6 - Missing Authorization to Unauthenticated Role Demotion CVSS 3.1MEDIUM 6.5
- TI-2025-36330 WordPress Awesome Support plugin <= 6.3.5 - Deserialization of untrusted data vulnerability CVSS 3.1HIGH 7.2
- TI-2024-12608 Information disclosure in awesomesupport Awesome Support – WordPress HelpDesk & Support… CVSS 3.1HIGH 7.5
Sources
- CVE-2026-4654 · CVE Program
- CVE-2026-4654 · NVD
- FIRST EPSS
- GHSA-57c8-xjxf-cqc2 · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences