TI-2025-11082 Aliases CVE-2025-12085 GHSA-7vm2-r7fq-m3ph

Missing authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System

LOW 19CWE-862Published 2025-11-21 · Updated 2026-04-08

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: Security bypass
Confidentiality · integrity · availability: None · Low · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-862.

Summary

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_empty_trash' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to empty the ticket trash.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00201 10th percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
elextensions	ELEX WordPress HelpDesk & Customer Ticketing System	up to 3.3.1	—	No fix listed	CNA

ELEX WordPress HelpDesk & Customer Ticketing System Vendorelextensions Affected up to 3.3.1 Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPE	Versions	Role	Vendor
cpe:2.3:a:elula:wsdesk:::::free:wordpress::	before 3.3.2	Vulnerable	elextensions

cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:* Versions before 3.3.2 Vulnerable ·elextensions

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2025-12085
2026-10-03 Alias added: GHSA-7vm2-r7fq-m3ph

References

Patch 1

https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php

Advisory 1

https://www.wordfence.com/threat-intel/vulnerabilities/id/89696d1c-8e6e-402a-9d7a-03fe0f364a72?source=cve

TI-2025-10495 ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload CVSS 3.1CRITICAL 9.8
TI-2025-30155 WordPress ELEX HelpDesk & Customer Ticketing System plugin <= 3.2.9 - Arbitrary File Upload vulnerability CVSS 3.1CRITICAL 9.9
TI-2024-11286 Missing authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System CVSS 3.1HIGH 8.8
TI-2025-12365 Improper privilege management in elextensions ELEX WordPress HelpDesk & Customer… CVSS 3.1HIGH 8.8
TI-2025-09228 Missing authorization in elextensions ELEX WordPress HelpDesk & Customer Ticketing System CVSS 3.1MEDIUM 4.3
TI-2025-09215 Authorization bypass in elextensions ELEX WordPress HelpDesk & Customer Ticketing System CVSS 3.1MEDIUM 4.3

See all 9 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences