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TI-2024-29090 Aliases CVE-2024-43444GHSA-m8cw-854g-5gvm

Passwords are written to Admin Log Module

Priority MEDIUM 44CWE-532Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Information disclosure
Confidentiality · integrity · availability
High · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-532.

Summary

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00376 31st percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
Yes
Technical impact
Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AGOTRS7.0.x – 7.0.50; 8.0.x and later; 2023.x and later; 2024.x – 2024.5.x—No fix listedCNA
OTRS AG((OTRS)) Community Edition6.0.x and later—No fix listedCNA
  • OTRS VendorOTRS AG Affected 7.0.x – 7.0.50; 8.0.x and later; 2023.x and later; 2024.x – 2024.5.x Fixed in — No fix listed CNA
  • ((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x and later Fixed in — No fix listed CNA

CPE names CISA-ADP · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*——OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*——OTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions — — ·OTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions — — ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2024-43444
  2. 2026-10-03 Alias added: GHSA-m8cw-854g-5gvm

References

Other 1

  • TI-2024-15787 Upload of files outside application directory CVSS 3.1MEDIUM 6.3
  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2016-05069 Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before… CVSS 3.0CRITICAL 9.4
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
See all 169 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences