TI-2023-04991 Aliases CVE-2023-5422 GHSA-qxp6-m9jg-58rw

SSL Certificates are not checked for E-Mail Handling

MEDIUM 47CWE-295Published 2023-10-16 · Updated 2024-09-16

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: Spoofing
Confidentiality · integrity · availability: High · High · None
Fix status: Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-295.

Summary

The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication. As the SSL_get_verify_result() function is not used the certificated is trusted always and it can not be ensured that the certificate satisfies all necessary security requirements. This could allow an attacker to use an invalid certificate to claim to be a trusted host, use expired certificates, or conduct other attacks that could be detected if the certificate is properly validated. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00329 26th percentileScored 2026-11-07

Fix Fixed OTRS (OTRS AG): 7.0.47, 8.0.37

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: Yes
Technical impact: Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.x to before 7.0.47; 8.0.x to before 8.0.37	7.0.47, 8.0.37	Patch available	CNA
OTRS AG	((OTRS)) Community Edition	6.0.x – 6.0.34	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.x to before 7.0.47; 8.0.x to before 8.0.37 Fixed in 7.0.47, 8.0.37 Patch available CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x – 6.0.34 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.0 – 6.0.34	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs::::::::	7.0.0 to before 7.0.47; 8.0.0 to before 8.0.37	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.0 – 6.0.34 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 to before 7.0.47; 8.0.0 to before 8.0.37 Vulnerable ·OTRS AG

Remediation

Fix · CNA OTRS (OTRS AG) Fixed in 7.0.47, 8.0.37

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

Release · 2023-10-16
OTRS 7.0.47, 8.0.37
3 records Highest priority Priority MEDIUM 1 MEDIUM, 2 LOW
Other records, highest priority first
- TI-2023-19483 External pictures can be loaded even if not allowed by configurationPriority LOW 25
- TI-2023-04990 Possible XSS execution in customer informationPriority LOW 25
Show all 3 records →

Timeline

2026-10-02 Threatist record created from CVE-2023-5422
2026-10-03 Alias added: GHSA-qxp6-m9jg-58rw

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2023-10/

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
TI-2005-03687 Multiple SQL injection vulnerabilities in index.pl in Open Ticket Request System (OTRS)… CVSS 2.0HIGH 7.5

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences