TI-2022-04045 Aliases CVE-2022-4427 GHSA-qgm5-3gxj-29mw

SQL Injection via OTRS Search API

MEDIUM 43CWE-20Published 2022-12-19 · Updated 2025-04-14

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: SQL injection
Confidentiality · integrity · availability: High · High · High
Fix status: Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-89.

Summary

Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This issue affects OTRS: from 7.0.1 before 7.0.40 Patch 1, from 8.0.1 before 8.0.28 Patch 1; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00762 55th percentileScored 2026-11-07

Fix Fixed OTRS (OTRS AG): 7.0.40 Patch 1, 8.0.28 Patch 1

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.1 to before 7.0.40 Patch 1; 8.0.1 to before 8.0.28 Patch 1	7.0.40 Patch 1, 8.0.28 Patch 1	Patch available	CNA
OTRS AG	((OTRS)) Community Edition	6.0.1 – 6.0.34	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.1 to before 7.0.40 Patch 1; 8.0.1 to before 8.0.28 Patch 1 Fixed in 7.0.40 Patch 1, 8.0.28 Patch 1 Patch available CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.1 – 6.0.34 Fixed in — No fix listed CNA

CPE configurations NVD · 4

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.1 – 6.0.34	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs::::::::	7.0.1 to before 7.0.40; 8.0.1 to before 8.0.28	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs:7.0.40:-::::::	7.0.40	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs:8.0.28:-::::::	8.0.28	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.1 – 6.0.34 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.1 to before 7.0.40; 8.0.1 to before 8.0.28 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:7.0.40:-:*:*:*:*:*:* Versions 7.0.40 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:8.0.28:-:*:*:*:*:*:* Versions 8.0.28 Vulnerable ·OTRS AG

Remediation

Fix · CNA OTRS (OTRS AG) Fixed in 7.0.40 Patch 1, 8.0.28 Patch 1

Timeline

2026-10-02 Threatist record created from CVE-2022-4427
2026-10-03 Alias added: GHSA-qgm5-3gxj-29mw

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2022-15/

Other 1

https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
TI-2005-03687 Multiple SQL injection vulnerabilities in index.pl in Open Ticket Request System (OTRS)… CVSS 2.0HIGH 7.5

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences