Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3, when…
Priority LOW 30Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- — Not recorded in CVSS 2.0
- Attack complexity
- Medium
- Impact type
- —
- Confidentiality · integrity · availability
- Partial · Partial · None
- Fix status
- No fix listed
Attack profile from CVSS 2.0 · NVD. Fix status from CNA.
Summary
Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3, when AttachmentDownloadType is set to inline, renders text/html e-mail attachments as HTML in the browser when the queue moderator attempts to download the attachment, which allows remote attackers to execute arbitrary web script or HTML. NOTE: this particular issue is referred to as XSS by some sources.
Why it matters now
EPSS 0.0205 81st percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 6
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:* | 1.0.0 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:* | 1.3.2 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:* | 2.0.0 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.0.1:*:*:*:*:*:*:* | 2.0.1 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.0.2:*:*:*:*:*:*:* | 2.0.2 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.0.3:*:*:*:*:*:*:* | 2.0.3 | Vulnerable | OTRS AG |
- cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:* Versions 1.0.0 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:* Versions 1.3.2 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:* Versions 2.0.0 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.0.1:*:*:*:*:*:*:* Versions 2.0.1 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.0.2:*:*:*:*:*:*:* Versions 2.0.2 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.0.3:*:*:*:*:*:*:* Versions 2.0.3 Vulnerable ·OTRS AG
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2005-3895
- 2026-10-03 Alias added: GHSA-7m6h-c4p3-h22g
References
More OTRS AG Otrs vulnerabilities
- TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
- TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
- TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
- TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
- TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
- TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
Sources
- CVE-2005-3895 · CVE Program
- CVE-2005-3895 · NVD
- FIRST EPSS
- GHSA-7m6h-c4p3-h22g · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences