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TI-2010-03307 Aliases CVE-2010-3476GHSA-99jw-r98g-wv3r

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not…

Priority LOW 28CWE-20Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
— Not recorded in CVSS 2.0
Attack complexity
Low
Impact type
—
Confidentiality · integrity · availability
None · None · Partial
Fix status
No fix listed

Attack profile from CVSS 2.0 · NVD. Fix status from CNA.

Summary

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.

Why it matters now

EPSS 0.02517 84th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 12

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:2.3.1:*:*:*:*:*:*:*2.3.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.3.2:*:*:*:*:*:*:*2.3.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.3.3:*:*:*:*:*:*:*2.3.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.3.4:*:*:*:*:*:*:*2.3.4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.3.5:*:*:*:*:*:*:*2.3.5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*2.4.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*2.4.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*2.4.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*2.4.4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*2.4.5VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:2.3.1:*:*:*:*:*:*:* Versions 2.3.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.3.2:*:*:*:*:*:*:* Versions 2.3.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.3.3:*:*:*:*:*:*:* Versions 2.3.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.3.4:*:*:*:*:*:*:* Versions 2.3.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.3.5:*:*:*:*:*:*:* Versions 2.3.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:* Versions 2.4.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:* Versions 2.4.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:* Versions 2.4.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:* Versions 2.4.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:* Versions 2.4.5 Vulnerable ·OTRS AG
Show 2 more CPE
CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*2.4.6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*2.4.7VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:* Versions 2.4.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:* Versions 2.4.7 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Vendor assessments

Red Hat

Red Hat's page for this CVE →

Not affected: 1 product
  • Red Hat

Timeline

  1. 2026-10-02 Threatist record created from CVE-2010-3476
  2. 2026-10-03 Alias added: GHSA-99jw-r98g-wv3r

References

Advisory 2

Other 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences