Cross-site scripting (XSS) vulnerability in AgentTicketZoom in OTRS 2.4.x before 2.4.9…
Priority LOW 17CWE-79Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- — Not recorded in CVSS 2.0
- Attack complexity
- High
- Impact type
- Cross-site scripting
- Confidentiality · integrity · availability
- None · Partial · None
- Fix status
- No fix listed
Attack profile from CVSS 2.0 · NVD. Fix status from CNA. Impact type from CWE-79.
Summary
Cross-site scripting (XSS) vulnerability in AgentTicketZoom in OTRS 2.4.x before 2.4.9, when RichText is enabled, allows remote attackers to inject arbitrary web script or HTML via JavaScript in an HTML e-mail.
Why it matters now
EPSS 0.01891 79th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 8
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:* | 2.4.1 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:* | 2.4.2 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:* | 2.4.3 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:* | 2.4.4 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:* | 2.4.5 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:* | 2.4.6 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:* | 2.4.7 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:* | 2.4.8 | Vulnerable | OTRS AG |
- cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:* Versions 2.4.1 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:* Versions 2.4.2 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:* Versions 2.4.3 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:* Versions 2.4.4 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:* Versions 2.4.5 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:* Versions 2.4.6 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:* Versions 2.4.7 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:* Versions 2.4.8 Vulnerable ·OTRS AG
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2010-4071
- 2026-10-03 Alias added: GHSA-2fww-mhh6-5mxr
References
More OTRS AG Otrs vulnerabilities
- TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
- TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
- TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
- TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
- TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
- TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
Sources
- CVE-2010-4071 · CVE Program
- CVE-2010-4071 · NVD
- FIRST EPSS
- GHSA-2fww-mhh6-5mxr · GitHub Advisory Database · CC BY 4.0
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