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TI-2012-03940 Aliases CVE-2012-4600GHSA-wx2x-284c-86m6

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk…

Priority LOW 22CWE-79Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
— Not recorded in CVSS 2.0
Attack complexity
High
Impact type
Cross-site scripting
Confidentiality · integrity · availability
None · Partial · None
Fix status
No fix listed

Attack profile from CVSS 2.0 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.

Why it matters now

EPSS 0.06346 93rd percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 58

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:2.4.0:beta1:*:*:*:*:*:*2.4.0 beta1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.0:beta2:*:*:*:*:*:*2.4.0 beta2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.0:beta3:*:*:*:*:*:*2.4.0 beta3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.0:beta4:*:*:*:*:*:*2.4.0 beta4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.0:beta5:*:*:*:*:*:*2.4.0 beta5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.0:beta6:*:*:*:*:*:*2.4.0 beta6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*2.4.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*2.4.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*2.4.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*2.4.4VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.0:beta1:*:*:*:*:*:* Versions 2.4.0 beta1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.0:beta2:*:*:*:*:*:* Versions 2.4.0 beta2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.0:beta3:*:*:*:*:*:* Versions 2.4.0 beta3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.0:beta4:*:*:*:*:*:* Versions 2.4.0 beta4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.0:beta5:*:*:*:*:*:* Versions 2.4.0 beta5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.0:beta6:*:*:*:*:*:* Versions 2.4.0 beta6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:* Versions 2.4.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:* Versions 2.4.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:* Versions 2.4.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:* Versions 2.4.4 Vulnerable ·OTRS AG
Show 48 more CPE
CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*2.4.5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*2.4.6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*2.4.7VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:*2.4.8VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.9:*:*:*:*:*:*:*2.4.9VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.10:*:*:*:*:*:*:*2.4.10VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.11:*:*:*:*:*:*:*2.4.11VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.12:*:*:*:*:*:*:*2.4.12VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:2.4.13:*:*:*:*:*:*:*2.4.13VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:*3.0.0 beta1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:*3.0.0 beta2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.0:beta3:*:*:*:*:*:*3.0.0 beta3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.0:beta4:*:*:*:*:*:*3.0.0 beta4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.0:beta5:*:*:*:*:*:*3.0.0 beta5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.0:beta6:*:*:*:*:*:*3.0.0 beta6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.0:beta7:*:*:*:*:*:*3.0.0 beta7VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.1:*:*:*:*:*:*:*3.0.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.2:*:*:*:*:*:*:*3.0.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.3:*:*:*:*:*:*:*3.0.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.4:*:*:*:*:*:*:*3.0.4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.5:*:*:*:*:*:*:*3.0.5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.6:*:*:*:*:*:*:*3.0.6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.7:*:*:*:*:*:*:*3.0.7VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.8:*:*:*:*:*:*:*3.0.8VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.9:*:*:*:*:*:*:*3.0.9VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.10:*:*:*:*:*:*:*3.0.10VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.11:*:*:*:*:*:*:*3.0.11VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.12:*:*:*:*:*:*:*3.0.12VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.13:*:*:*:*:*:*:*3.0.13VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.14:*:*:*:*:*:*:*3.0.14VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.0.15:*:*:*:*:*:*:*3.0.15VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_itsm:3.0.0:*:*:*:*:*:*:*3.0.0VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_itsm:3.0.1:*:*:*:*:*:*:*3.0.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_itsm:3.0.2:*:*:*:*:*:*:*3.0.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_itsm:3.0.3:*:*:*:*:*:*:*3.0.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_itsm:3.0.4:*:*:*:*:*:*:*3.0.4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_itsm:3.0.5:*:*:*:*:*:*:*3.0.5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs_itsm:3.0.6:*:*:*:*:*:*:*3.0.6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*3.1.0VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:*3.1.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:*3.1.2VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:*3.1.3VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:*3.1.4VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:*3.1.5VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:*3.1.6VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:*3.1.7VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:*3.1.8VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:3.1.9:*:*:*:*:*:*:*3.1.9VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:* Versions 2.4.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:* Versions 2.4.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:* Versions 2.4.7 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:* Versions 2.4.8 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.9:*:*:*:*:*:*:* Versions 2.4.9 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.10:*:*:*:*:*:*:* Versions 2.4.10 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.11:*:*:*:*:*:*:* Versions 2.4.11 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.12:*:*:*:*:*:*:* Versions 2.4.12 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:2.4.13:*:*:*:*:*:*:* Versions 2.4.13 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:* Versions 3.0.0 beta1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:* Versions 3.0.0 beta2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.0:beta3:*:*:*:*:*:* Versions 3.0.0 beta3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.0:beta4:*:*:*:*:*:* Versions 3.0.0 beta4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.0:beta5:*:*:*:*:*:* Versions 3.0.0 beta5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.0:beta6:*:*:*:*:*:* Versions 3.0.0 beta6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.0:beta7:*:*:*:*:*:* Versions 3.0.0 beta7 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.1:*:*:*:*:*:*:* Versions 3.0.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.2:*:*:*:*:*:*:* Versions 3.0.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.3:*:*:*:*:*:*:* Versions 3.0.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.4:*:*:*:*:*:*:* Versions 3.0.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.5:*:*:*:*:*:*:* Versions 3.0.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.6:*:*:*:*:*:*:* Versions 3.0.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.7:*:*:*:*:*:*:* Versions 3.0.7 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.8:*:*:*:*:*:*:* Versions 3.0.8 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.9:*:*:*:*:*:*:* Versions 3.0.9 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.10:*:*:*:*:*:*:* Versions 3.0.10 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.11:*:*:*:*:*:*:* Versions 3.0.11 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.12:*:*:*:*:*:*:* Versions 3.0.12 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.13:*:*:*:*:*:*:* Versions 3.0.13 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.14:*:*:*:*:*:*:* Versions 3.0.14 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.0.15:*:*:*:*:*:*:* Versions 3.0.15 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_itsm:3.0.0:*:*:*:*:*:*:* Versions 3.0.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_itsm:3.0.1:*:*:*:*:*:*:* Versions 3.0.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_itsm:3.0.2:*:*:*:*:*:*:* Versions 3.0.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_itsm:3.0.3:*:*:*:*:*:*:* Versions 3.0.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_itsm:3.0.4:*:*:*:*:*:*:* Versions 3.0.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_itsm:3.0.5:*:*:*:*:*:*:* Versions 3.0.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs_itsm:3.0.6:*:*:*:*:*:*:* Versions 3.0.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:* Versions 3.1.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:* Versions 3.1.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:* Versions 3.1.2 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:* Versions 3.1.3 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:* Versions 3.1.4 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:* Versions 3.1.5 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:* Versions 3.1.6 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:* Versions 3.1.7 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:* Versions 3.1.8 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:3.1.9:*:*:*:*:*:*:* Versions 3.1.9 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2012-4600
  2. 2026-10-03 Alias added: GHSA-wx2x-284c-86m6

References

Exploit 1

Advisory 1

Other 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences