Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before…
Priority LOW 33CWE-200Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-200.
Summary
Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Why it matters now
EPSS 0.02366 83rd percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| — | — | all versions | — | No fix listed | CNA |
- — Vendor— Affected all versions Fixed in — No fix listed CNA
CPE configurations NVD · 1
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | 3.0.0 to before 3.0.21; 3.1.0 to before 3.1.17; 3.2.0 to before 3.2.8 | Vulnerable | OTRS AG |
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 3.0.0 to before 3.0.21; 3.1.0 to before 3.1.17; 3.2.0 to before 3.2.8 Vulnerable ·OTRS AG
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2013-4088
- 2026-10-03 Alias added: GHSA-mw5w-5j5g-9mvh
References
More OTRS AG Otrs vulnerabilities
- TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
- TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
- TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
- TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
- TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
- TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
Sources
- CVE-2013-4088 · CVE Program
- CVE-2013-4088 · NVD
- FIRST EPSS
- GHSA-mw5w-5j5g-9mvh · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences