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TI-2018-05473 Aliases CVE-2018-7567GHSA-pxj8-jw6j-jj8v

In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24…

Priority MEDIUM 40CWE-434Published · Updated

Key facts

Attack vector
Network
Privileges required
High
User interaction
None
Attack complexity
Low
Impact type
Code execution
Confidentiality · integrity · availability
High · High · High
Fix status
No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA. Impact type from CWE-434.

Summary

In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary.

Why it matters now

EPSS 0.05204 92nd percentileScored 2026-11-07
Public exploit Yes 1 exploit referenceTagged by NVD
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
——all versions—No fix listedCNA
  • — Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 3

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*5.0.0 – 5.0.23VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:6.0.0:*:*:*:*:*:*:*6.0.0VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:6.0.1:*:*:*:*:*:*:*6.0.1VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 5.0.0 – 5.0.23 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:6.0.0:*:*:*:*:*:*:* Versions 6.0.0 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:6.0.1:*:*:*:*:*:*:* Versions 6.0.1 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2018-7567
  2. 2026-10-03 Alias added: GHSA-pxj8-jw6j-jj8v

References

Exploit 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences