TI-2018-14771 Aliases CVE-2018-20800 GHSA-qf78-x5p6-qwh5

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13.

LOW 31CWE-20Published 2019-03-13 · Updated 2024-09-17

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: None · High · None
Fix status: No fix listed

Attack profile from CVSS 3.0 · NVD. Fix status from CNA.

Summary

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Why it matters now

EPSS 0.0099 62nd percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
—	—	all versions	—	No fix listed	CNA

— Vendor— Affected all versions Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:5.0.31:::::::*	5.0.31	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs:6.0.13:::::::*	6.0.13	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:* Versions 5.0.31 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:* Versions 6.0.13 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2018-20800
2026-10-03 Alias added: GHSA-qf78-x5p6-qwh5

References

Patch 1

https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences