TI-2020-01708 Aliases CVE-2020-1765 GHSA-rfv4-xfv7-5r3p

Spoofing of From field in several screens

LOW 27CWE-472Published 2020-01-10 · Updated 2024-09-16

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: —
Confidentiality · integrity · availability: None · Low · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA.

Summary

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Why it matters now

EPSS 0.01452 73rd percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	((OTRS)) Community Edition	5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions	—	No fix listed	CNA
OTRS AG	OTRS	7.0.x version 7.0.13 and prior versions	—	No fix listed	CNA

((OTRS)) Community Edition VendorOTRS AG Affected 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions Fixed in — No fix listed CNA
OTRS VendorOTRS AG Affected 7.0.x version 7.0.13 and prior versions Fixed in — No fix listed CNA

CPE configurations NVD · 8

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	5.0.0 – 5.0.39; 6.0.0 – 6.0.24	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs::::::::	7.0.0 – 7.0.13	Vulnerable	OTRS AG
cpe:2.3:o:debian:debian_linux:8.0:::::::*	8.0	Vulnerable	Debian
cpe:2.3:a:opensuse:backports_sle:15.0:-::::::	15.0	Vulnerable	openSUSE
cpe:2.3:a:opensuse:backports_sle:15.0:sp1::::::	15.0 sp1	Vulnerable	openSUSE
cpe:2.3:a:opensuse:backports_sle:15.0:sp2::::::	15.0 sp2	Vulnerable	openSUSE
cpe:2.3:o:opensuse:leap:15.1:::::::*	15.1	Vulnerable	openSUSE
cpe:2.3:o:opensuse:leap:15.2:::::::*	15.2	Vulnerable	openSUSE

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 5.0.0 – 5.0.39; 6.0.0 – 6.0.24 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 – 7.0.13 Vulnerable ·OTRS AG
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian
cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* Versions 15.0 Vulnerable ·openSUSE
cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* Versions 15.0 sp1 Vulnerable ·openSUSE
cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* Versions 15.0 sp2 Vulnerable ·openSUSE
cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* Versions 15.1 Vulnerable ·openSUSE
cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* Versions 15.2 Vulnerable ·openSUSE

Remediation

No fixed version listed by the sources yet.

Timeline

2026-10-02 Threatist record created from CVE-2020-1765
2026-10-03 Alias added: GHSA-rfv4-xfv7-5r3p

References

Patch 1

https://otrs.com/release-notes/otrs-security-advisory-2020-01/

Advisory 4

Other 1

[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences