Information disclosure in support bundle files
Priority LOW 23CWE-201Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- Low
- User interaction
- None
- Attack complexity
- Low
- Impact type
- Information disclosure
- Confidentiality · integrity · availability
- Low · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-201.
Summary
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Why it matters now
EPSS 0.01265 69th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 5.0.x – 5.0.41; 6.0.x – 6.0.26 | — | No fix listed | CNA |
| OTRS AG | OTRS | 7.0.x – 7.0.15 | — | No fix listed | CNA |
- ((OTRS)) Community Edition VendorOTRS AG Affected 5.0.x – 5.0.41; 6.0.x – 6.0.26 Fixed in — No fix listed CNA
- OTRS VendorOTRS AG Affected 7.0.x – 7.0.15 Fixed in — No fix listed CNA
CPE configurations NVD · 8
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | 5.0.0 – 5.0.41; 6.0.0 – 6.0.26 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | 7.0.0 – 7.0.15 | Vulnerable | OTRS AG |
| cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* | 15.0 | Vulnerable | openSUSE |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* | 15.0 sp1 | Vulnerable | openSUSE |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* | 15.0 sp2 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* | 15.1 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* | 15.2 | Vulnerable | openSUSE |
| cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* | 8.0 | Vulnerable | Debian |
- cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 5.0.0 – 5.0.41; 6.0.0 – 6.0.26 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 – 7.0.15 Vulnerable ·OTRS AG
- cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* Versions 15.0 Vulnerable ·openSUSE
- cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* Versions 15.0 sp1 Vulnerable ·openSUSE
- cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* Versions 15.0 sp2 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* Versions 15.1 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* Versions 15.2 Vulnerable ·openSUSE
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2020-1770
- 2026-10-03 Alias added: GHSA-x622-hm6c-fm4f
References
More OTRS AG Otrs vulnerabilities
- TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
- TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
- TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
- TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
- TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
- TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
Sources
- CVE-2020-1770 · CVE Program
- CVE-2020-1770 · NVD
- FIRST EPSS
- GHSA-x622-hm6c-fm4f · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences