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TI-2020-01714 Aliases CVE-2020-1771GHSA-38fp-9j49-g4gm

Possible XSS in Customer user address book

Priority LOW 26CWE-79Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
Required
Attack complexity
Low
Impact type
Cross-site scripting
Confidentiality · integrity · availability
Low · Low · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Why it matters now

EPSS 0.01033 64th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AG((OTRS)) Community Edition6.0.x – 6.0.26—No fix listedCNA
OTRS AGOTRS7.0.x – 7.0.15—No fix listedCNA
  • ((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x – 6.0.26 Fixed in — No fix listed CNA
  • OTRS VendorOTRS AG Affected 7.0.x – 7.0.15 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*5.0.0 – 5.0.41; 6.0.0 – 6.0.26VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*7.0.0 – 7.0.15VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 5.0.0 – 5.0.41; 6.0.0 – 6.0.26 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 – 7.0.15 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-1771
  2. 2026-10-03 Alias added: GHSA-38fp-9j49-g4gm

References

Advisory 4

Other 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences