Information disclosure in OTRS AG ) Community Edition
Priority LOW 36CWE-155Published · Updated
Key facts
- Attack vector
- Network
- Privileges required
- None
- User interaction
- None
- Attack complexity
- Low
- Impact type
- —
- Confidentiality · integrity · availability
- High · None · None
- Fix status
- No fix listed
Attack profile from CVSS 3.1 · NVD. Fix status from CNA.
Summary
It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Why it matters now
EPSS 0.01597 75th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet
SSVC decision points
Not available: CISA has not published SSVC decision points for this record.
Affected products
| Vendor | Product | Affected versions | Fixed in | Status | Source |
|---|---|---|---|---|---|
| OTRS AG | ((OTRS)) Community Edition | 5.0.x – 5.0.41; 6.0.x – 6.0.26 | — | No fix listed | CNA |
| OTRS AG | OTRS | 7.0.x – 7.0.15 | — | No fix listed | CNA |
- ((OTRS)) Community Edition VendorOTRS AG Affected 5.0.x – 5.0.41; 6.0.x – 6.0.26 Fixed in — No fix listed CNA
- OTRS VendorOTRS AG Affected 7.0.x – 7.0.15 Fixed in — No fix listed CNA
CPE configurations NVD · 8
| CPE | Versions | Role | Vendor |
|---|---|---|---|
| cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* | 5.0.0 – 5.0.41; 6.0.0 – 6.0.26 | Vulnerable | OTRS AG |
| cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* | 7.0.0 – 7.0.15 | Vulnerable | OTRS AG |
| cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* | 15.0 | Vulnerable | openSUSE |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* | 15.0 sp1 | Vulnerable | openSUSE |
| cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* | 15.0 sp2 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* | 15.1 | Vulnerable | openSUSE |
| cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* | 15.2 | Vulnerable | openSUSE |
| cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* | 8.0 | Vulnerable | Debian |
- cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 5.0.0 – 5.0.41; 6.0.0 – 6.0.26 Vulnerable ·OTRS AG
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 – 7.0.15 Vulnerable ·OTRS AG
- cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:* Versions 15.0 Vulnerable ·openSUSE
- cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:* Versions 15.0 sp1 Vulnerable ·openSUSE
- cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:* Versions 15.0 sp2 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:* Versions 15.1 Vulnerable ·openSUSE
- cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:* Versions 15.2 Vulnerable ·openSUSE
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian
Remediation
No fixed version listed by the sources yet.
Timeline
- 2026-10-02 Threatist record created from CVE-2020-1772
- 2026-10-03 Alias added: GHSA-59rf-fq39-rh6x
References
Advisory 4
More OTRS AG Otrs vulnerabilities
- TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
- TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
- TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
- TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
- TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
- TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
Sources
- CVE-2020-1772 · CVE Program
- CVE-2020-1772 · NVD
- FIRST EPSS
- GHSA-59rf-fq39-rh6x · GitHub Advisory Database · CC BY 4.0
This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences