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TI-2020-01717 Aliases CVE-2020-1774GHSA-5g6p-jp4c-37q4

Information disclosure in OTRS AG ) Community Edition

Priority LOW 24CWE-201Published · Updated

Key facts

Attack vector
Network
Privileges required
High
User interaction
None
Attack complexity
Low
Impact type
Information disclosure
Confidentiality · integrity · availability
High · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-201.

Summary

When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.

Why it matters now

EPSS 0.00852 58th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AG((OTRS)) Community Edition6.0.x <= 6.0.27; 5.0.x <= 5.0.42—No fix listedCNA
OTRS AGOTRS7.0.x <= 7.0.16—No fix listedCNA
  • ((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x <= 6.0.27; 5.0.x <= 5.0.42 Fixed in — No fix listed CNA
  • OTRS VendorOTRS AG Affected 7.0.x <= 7.0.16 Fixed in — No fix listed CNA

CPE configurations NVD · 3

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*5.0.0 – 5.0.42; 6.0.0 – 6.0.27VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*7.0.0 – 7.0.16VulnerableOTRS AG
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*8.0VulnerableDebian
  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 5.0.0 – 5.0.42; 6.0.0 – 6.0.27 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 – 7.0.16 Vulnerable ·OTRS AG
  • cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:* Versions 8.0 Vulnerable ·Debian

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-1774
  2. 2026-10-03 Alias added: GHSA-5g6p-jp4c-37q4

References

Advisory 2

Other 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences