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TI-2020-01719 Aliases CVE-2020-1776GHSA-vcrm-8v3j-v6f3

Invalidating or changing user does not invalidate session

Priority LOW 22CWE-613Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
Low · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-613.

Summary

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Why it matters now

EPSS 0.00918 60th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AG((OTRS)) Community Edition6.0.x – 6.0.28—No fix listedCNA
OTRS AGOTRS7.0.x – 7.0.18; 8.0.x – 8.0.4—No fix listedCNA
  • ((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x – 6.0.28 Fixed in — No fix listed CNA
  • OTRS VendorOTRS AG Affected 7.0.x – 7.0.18; 8.0.x – 8.0.4 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*before 6.0.29VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*7.0.0 to before 7.0.19; 8.0.1 to before 8.0.5VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions before 6.0.29 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 to before 7.0.19; 8.0.1 to before 8.0.5 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2020-1776
  2. 2026-10-03 Alias added: GHSA-vcrm-8v3j-v6f3

References

Patch 1

Other 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences