TI-2021-04538 Aliases CVE-2021-21440 GHSA-g64f-vq5j-47gq

Support Bundle includes S/Mime and PGP keys

LOW 30CWE-200Published 2021-07-26 · Updated 2024-09-16

Key facts

Attack vector: Network
Privileges required: Low
User interaction: None
Attack complexity: Low
Impact type: Information disclosure
Confidentiality · integrity · availability: High · None · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-200.

Summary

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

Why it matters now

EPSS 0.00789 56th percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	((OTRS)) Community Edition	6.0.1 and later	—	No fix listed	CNA
OTRS AG	OTRS	7.0.x – 7.0.27; 8.0.x – 8.0.14	—	No fix listed	CNA

((OTRS)) Community Edition VendorOTRS AG Affected 6.0.1 and later Fixed in — No fix listed CNA
OTRS VendorOTRS AG Affected 7.0.x – 7.0.27; 8.0.x – 8.0.14 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.0 – 6.0.1	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs::::::::	7.0.0 – 7.0.27; 8.0.0 – 8.0.14	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.0 – 6.0.1 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 – 7.0.27; 8.0.0 – 8.0.14 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

Release · 2021-07-26
OTRS ((OTRS)) Community Edition 6.0.x*
4 records Highest priority Priority LOW 4 LOW
Other records, highest priority first
- TI-2021-14542 XSS attack using special link in emailPriority LOW 30
- TI-2021-04541 Unautorized listing of the customer user emailsPriority LOW 22
- TI-2021-14541 Unautorized access to the calendar appointmentsPriority LOW 21
Show all 4 records →

Timeline

2026-10-02 Threatist record created from CVE-2021-21440
2026-10-03 Alias added: GHSA-g64f-vq5j-47gq

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2021-10/

Other 1

[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences