Read the docs
TI-2021-14545 Aliases CVE-2021-36095GHSA-mgr7-vch3-x89h

User enumeration issue using "lost password" feature

Priority LOW 26CWE-200Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
None
Attack complexity
Low
Impact type
Information disclosure, Security bypass
Confidentiality · integrity · availability
Low · None · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-200 and CWE-640.

Summary

Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

Why it matters now

EPSS 0.00943 61st percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AG((OTRS)) Community Edition6.0.1 and later—No fix listedCNA
OTRS AGOTRS7.0.x – 7.0.28—No fix listedCNA
  • ((OTRS)) Community Edition VendorOTRS AG Affected 6.0.1 and later Fixed in — No fix listed CNA
  • OTRS VendorOTRS AG Affected 7.0.x – 7.0.28 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*6.0.1VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:-:*:*:*7.0.0 to before 7.0.29VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.1 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:-:*:*:* Versions 7.0.0 to before 7.0.29 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2021-36095
  2. 2026-10-03 Alias added: GHSA-mgr7-vch3-x89h

References

Advisory 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences