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TI-2023-01181 Aliases CVE-2023-1248GHSA-9v6f-g8pq-wjvp

Possible XSS in Ticket Actions

Priority LOW 28CWE-79Published · Updated

Key facts

Attack vector
Network
Privileges required
None
User interaction
Required
Attack complexity
Low
Impact type
Cross-site scripting
Confidentiality · integrity · availability
Low · Low · None
Fix status
Fixed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-79.

Summary

Improper Input Validation vulnerability in OTRS AG OTRS (Ticket Actions modules), OTRS AG ((OTRS)) Community Edition (Ticket Actions modules) allows Cross-Site Scripting (XSS).This issue affects OTRS: from 7.0.X before 7.0.42; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00431 37th percentileScored 2026-11-07
Fix Fixed OTRS (OTRS AG): 7.0.42

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AGOTRS7.0.x to before 7.0.427.0.42Patch availableCNA
OTRS AG((OTRS)) Community Edition6.0.1 – 6.0.34—No fix listedCNA
  • OTRS VendorOTRS AG Affected 7.0.x to before 7.0.42 Fixed in 7.0.42 Patch available CNA
  • ((OTRS)) Community Edition VendorOTRS AG Affected 6.0.1 – 6.0.34 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*6.0.1 – 6.0.34VulnerableOTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*7.0.0 to before 7.0.42VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.1 – 6.0.34 Vulnerable ·OTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 to before 7.0.42 Vulnerable ·OTRS AG

Remediation

  • Fix · CNA OTRS (OTRS AG) Fixed in 7.0.42

Timeline

  1. 2026-10-02 Threatist record created from CVE-2023-1248
  2. 2026-10-03 Alias added: GHSA-9v6f-g8pq-wjvp

References

Advisory 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences