Read the docs
TI-2023-19482 Aliases CVE-2023-38058GHSA-q58q-5fj7-r8px

Tickets can be moved without permissions

Priority LOW 20CWE-269Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Privilege escalation, Security bypass
Confidentiality · integrity · availability
None · Low · None
Fix status
Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-269 and CWE-863.

Summary

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00376 31st percentileScored 2026-11-07
Fix Fixed OTRS (OTRS AG): 8.0.35

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AGOTRS8.0.x to before 8.0.358.0.35Patch availableCNA
  • OTRS VendorOTRS AG Affected 8.0.x to before 8.0.35 Fixed in 8.0.35 Patch available CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*8.0.0 to before 8.0.35VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 8.0.0 to before 8.0.35 Vulnerable ·OTRS AG

Remediation

  • Fix · CNA OTRS (OTRS AG) Fixed in 8.0.35

Timeline

  1. 2026-10-02 Threatist record created from CVE-2023-38058
  2. 2026-10-03 Alias added: GHSA-q58q-5fj7-r8px

References

Advisory 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences