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TI-2024-15786 Aliases CVE-2024-23792GHSA-4h85-vpxq-834q

Insufficient access control in OTRS

Priority LOW 29CWE-287Published · Updated

Key facts

Attack vector
Network
Privileges required
Low
User interaction
None
Attack complexity
Low
Impact type
Security bypass
Confidentiality · integrity · availability
None · High · None
Fix status
No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-287.

Summary

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV
EPSS 0.00345 28th percentileScored 2026-11-07
Fix No fix listed No fixed version in the sources yet

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation
None
Automatable
No
Technical impact
Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

VendorProductAffected versionsFixed inStatusSource
OTRS AGOTRS7.0.x – 7.0.48; 8.0.x – 8.0.37; 2023.x – 2023.1.1—No fix listedCNA
  • OTRS VendorOTRS AG Affected 7.0.x – 7.0.48; 8.0.x – 8.0.37; 2023.x – 2023.1.1 Fixed in — No fix listed CNA

CPE configurations NVD · 1

CPEVersionsRoleVendor
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*7.0.0 to before 7.0.49; 8.0.0 to before 2024.1.1VulnerableOTRS AG
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 to before 7.0.49; 8.0.0 to before 2024.1.1 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Timeline

  1. 2026-10-02 Threatist record created from CVE-2024-23792
  2. 2026-10-03 Alias added: GHSA-4h85-vpxq-834q

References

Advisory 1

  • TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
  • TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
  • TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
  • TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
  • TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
  • TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8
See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences