TI-2022-18442 Aliases CVE-2022-39050 GHSA-x46q-hjvj-45vc

Possible XSS stored in customer information

LOW 23CWE-79Published 2022-09-05 · Updated 2024-09-16

Key facts

Attack vector: Network
Privileges required: High
User interaction: Required
Attack complexity: Low
Impact type: Cross-site scripting
Confidentiality · integrity · availability: Low · Low · None
Fix status: No fix listed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Why it matters now

EPSS 0.00555 46th percentileScored 2026-11-07

Fix No fix listed No fixed version in the sources yet

SSVC decision points

Not available: CISA has not published SSVC decision points for this record.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.x – 7.0.36; 8.0.x – 8.0.24	—	No fix listed	CNA
OTRS AG	((OTRS)) Community Edition	6.0.1 and later	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.x – 7.0.36; 8.0.x – 8.0.24 Fixed in — No fix listed CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.1 and later Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.0 – 6.0.32	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs::::::::	7.0.0 to before 7.0.37; 8.0.0 to before 8.0.25	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.0 – 6.0.32 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 to before 7.0.37; 8.0.0 to before 8.0.25 Vulnerable ·OTRS AG

Remediation

No fixed version listed by the sources yet.

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

Release · 2022-09-05
OTRS ((OTRS)) Community Edition 6.0.x*
3 records Highest priority Priority MEDIUM 1 MEDIUM, 2 LOW
Other records, highest priority first
- TI-2022-18443 Perl Code execution in Template ToolkitPriority MEDIUM 40
- TI-2022-18441 Possible XSS in Admin InterfacePriority LOW 23
Show all 3 records →

Timeline

2026-10-02 Threatist record created from CVE-2022-39050
2026-10-03 Alias added: GHSA-x46q-hjvj-45vc

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2022-11/

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences