TI-2023-04990 Aliases CVE-2023-5421 GHSA-hqj4-p6qw-7mf2

Possible XSS execution in customer information

LOW 25CWE-20Published 2023-10-16 · Updated 2024-09-16

Key facts

Attack vector: Network
Privileges required: High
User interaction: None
Attack complexity: Low
Impact type: Cross-site scripting
Confidentiality · integrity · availability: Low · Low · None
Fix status: Fixed

Attack profile from CVSS 3.1 · NVD. Fix status from CNA. Impact type from CWE-79.

Summary

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00445 38th percentileScored 2026-11-07

Fix Fixed OTRS (OTRS AG): 7.0.47, 8.0.37

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.x to before 7.0.47; 8.0.x to before 8.0.37	7.0.47, 8.0.37	Patch available	CNA
OTRS AG	((OTRS)) Community Edition	6.0.x – 6.0.34	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.x to before 7.0.47; 8.0.x to before 8.0.37 Fixed in 7.0.47, 8.0.37 Patch available CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x – 6.0.34 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.0 – 6.0.34	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs::::::::	7.0.0 to before 7.0.47; 8.0.0 to before 8.0.37	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.0 – 6.0.34 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 to before 7.0.47; 8.0.0 to before 8.0.37 Vulnerable ·OTRS AG

Remediation

Fix · CNA OTRS (OTRS AG) Fixed in 7.0.47, 8.0.37

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

Release · 2023-10-16
OTRS 7.0.47, 8.0.37
3 records Highest priority Priority MEDIUM 1 MEDIUM, 2 LOW
Other records, highest priority first
- TI-2023-04991 SSL Certificates are not checked for E-Mail HandlingPriority MEDIUM 47
- TI-2023-19483 External pictures can be loaded even if not allowed by configurationPriority LOW 25
Show all 3 records →

Timeline

2026-10-02 Threatist record created from CVE-2023-5421
2026-10-03 Alias added: GHSA-hqj4-p6qw-7mf2

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2023-09/

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences