TI-2023-19483 Aliases CVE-2023-38059 GHSA-6gr4-x7gv-xwjp

External pictures can be loaded even if not allowed by configuration

LOW 25CWE-200Published 2023-10-16 · Updated 2024-09-16

Key facts

Attack vector: Network
Privileges required: None
User interaction: None
Attack complexity: Low
Impact type: Information disclosure
Confidentiality · integrity · availability: Low · None · None
Fix status: Fixed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-200.

Summary

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00549 46th percentileScored 2026-11-07

Fix Fixed OTRS (OTRS AG): 7.0.47, 8.0.37

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Partial

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.x to before 7.0.47; 8.0.x to before 8.0.37	7.0.47, 8.0.37	Patch available	CNA
OTRS AG	((OTRS)) Community Edition	6.0.x – 6.0.34	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.x to before 7.0.47; 8.0.x to before 8.0.37 Fixed in 7.0.47, 8.0.37 Patch available CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.x – 6.0.34 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.0 – 6.0.34	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs::::::::	7.0.0 to before 7.0.47; 8.0.0 to before 8.0.37	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.0 – 6.0.34 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* Versions 7.0.0 to before 7.0.47; 8.0.0 to before 8.0.37 Vulnerable ·OTRS AG

Remediation

Fix · CNA OTRS (OTRS AG) Fixed in 7.0.47, 8.0.37

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

Release · 2023-10-16
OTRS 7.0.47, 8.0.37
3 records Highest priority Priority MEDIUM 1 MEDIUM, 2 LOW
Other records, highest priority first
- TI-2023-04991 SSL Certificates are not checked for E-Mail HandlingPriority MEDIUM 47
- TI-2023-04990 Possible XSS execution in customer informationPriority LOW 25
Show all 3 records →

Timeline

2026-10-02 Threatist record created from CVE-2023-38059
2026-10-03 Alias added: GHSA-6gr4-x7gv-xwjp

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2023-08/

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences