TI-2023-19480 Aliases CVE-2023-38056 GHSA-236v-xxhj-r9jw

Code execution via System Configuration

LOW 35CWE-78Published 2023-07-24 · Updated 2024-10-23

Key facts

Attack vector: Network
Privileges required: High
User interaction: None
Attack complexity: Low
Impact type: Code execution
Confidentiality · integrity · availability: High · High · High
Fix status: Fixed

Attack profile from CVSS 3.1 · CNA. Fix status from CNA. Impact type from CWE-78.

Summary

Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Why it matters now

Exploitation None reported CISA SSVC · not in CISA KEV

EPSS 0.00872 59th percentileScored 2026-11-07

Fix Fixed OTRS (OTRS AG): 7.0.45, 8.0.35

SSVC decision points

CISA ADP · SSVC 2.0.3

Exploitation: None
Automatable: No
Technical impact: Total

The decision (Track, Attend, Act) also depends on your mission and well-being impact; see CISA's SSVC guide.

Affected products

Vendor	Product	Affected versions	Fixed in	Status	Source
OTRS AG	OTRS	7.0.x to before 7.0.45; 8.0.x to before 8.0.35	7.0.45, 8.0.35	Patch available	CNA
OTRS AG	((OTRS)) Community Edition	6.0.1 – 6.0.34	—	No fix listed	CNA

OTRS VendorOTRS AG Affected 7.0.x to before 7.0.45; 8.0.x to before 8.0.35 Fixed in 7.0.45, 8.0.35 Patch available CNA
((OTRS)) Community Edition VendorOTRS AG Affected 6.0.1 – 6.0.34 Fixed in — No fix listed CNA

CPE configurations NVD · 2

CPE	Versions	Role	Vendor
cpe:2.3:a:otrs:otrs:::::community:::*	6.0.1 – 6.0.34	Vulnerable	OTRS AG
cpe:2.3:a:otrs:otrs:::::-:::*	7.0.0 to before 7.0.45; 8.0.0 to before 8.0.35	Vulnerable	OTRS AG

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* Versions 6.0.1 – 6.0.34 Vulnerable ·OTRS AG
cpe:2.3:a:otrs:otrs:*:*:*:*:-:*:*:* Versions 7.0.0 to before 7.0.45; 8.0.0 to before 8.0.35 Vulnerable ·OTRS AG

Remediation

Fix · CNA OTRS (OTRS AG) Fixed in 7.0.45, 8.0.35

Fixed in the same release

Records fixed by the same vendor advisory or release, as the CNA lists them.

Release · 2023-07-24
OTRS 7.0.45, 8.0.35
2 records Highest priority Priority LOW 2 LOW
Other records, highest priority first
- TI-2023-19484 Host header injection by attachments in web servicePriority LOW 39
Show all 2 records →

Timeline

2026-10-02 Threatist record created from CVE-2023-38056
2026-10-03 Alias added: GHSA-236v-xxhj-r9jw

References

Advisory 1

https://otrs.com/release-notes/otrs-security-advisory-2023-05/

TI-2017-12458 In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS… CVSS 3.0HIGH 8.8
TI-2026-35608 SQL Injection via MySQL Quote Method CVSS 3.1CRITICAL 9.1
TI-2023-04991 SSL Certificates are not checked for E-Mail Handling CVSS 3.1CRITICAL 9.1
TI-2022-04045 SQL Injection via OTRS Search API CVSS 3.1CRITICAL 9.8
TI-2017-12258 Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5… CVSS 3.0HIGH 8.8
TI-2017-06753 In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x… CVSS 3.0HIGH 8.8

See all 141 →

Sources

This product uses the NVD API but is not endorsed or certified by the NVD. Sources and licences